Privacy Policy
Effective Date: January 1, 2024
At loxoxyi.com, we are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, process, and safeguard your data when you use our dog walking services platform.
Information We Collect
We collect various types of information to provide and improve our dog walking services:
- Personal Information: Name, email address, phone number, home address, and payment information
- Pet Information: Dog's name, breed, age, medical conditions, behavioral notes, and special care instructions
- Service Data: Booking details, walk schedules, GPS tracking data during walks, photos and updates from walks
- Technical Information: IP address, browser type, device information, cookies, and usage analytics
- Communication Records: Messages between clients and dog walkers, customer service interactions
How We Use Your Information
Your information is used exclusively for legitimate business purposes:
- Providing and managing dog walking services
- Matching you with qualified dog walkers in your area
- Processing payments and maintaining financial records
- Ensuring the safety and well-being of your pets
- Communicating service updates and important notifications
- Improving our platform and user experience
- Complying with legal obligations and resolving disputes
Data Sharing and Disclosure
We maintain strict controls over your personal information and only share data when necessary:
- Service Providers: Trusted third-party vendors who assist in payment processing, background checks, and platform maintenance
- Dog Walkers: Relevant pet and contact information necessary to provide walking services
- Legal Requirements: When required by law, court order, or to protect our rights and safety
- Business Transfers: In the event of a merger, acquisition, or sale of assets
We never sell your personal information to third parties for marketing purposes.
Your Rights and Choices
Under applicable privacy laws, including GDPR, you have the following rights:
- Access: Request copies of your personal data
- Rectification: Correct inaccurate or incomplete information
- Erasure: Request deletion of your personal data
- Portability: Receive your data in a structured, machine-readable format
- Restriction: Limit how we process your information
- Objection: Object to processing based on legitimate interests
- Withdraw Consent: Revoke previously given consent
Data Security and Protection
We implement comprehensive security measures to protect your information:
- Industry-standard encryption for data transmission and storage
- Regular security audits and vulnerability assessments
- Access controls and authentication protocols
- Employee training on data protection best practices
- Secure payment processing through certified providers
- Regular backup and disaster recovery procedures
Data Retention
We retain your personal information only as long as necessary to fulfill the purposes outlined in this policy or as required by law. Service records are typically maintained for three years after service completion, while financial records may be kept longer for tax and legal compliance purposes.
International Data Transfers
If you are located outside our primary operating jurisdiction, your information may be transferred to and processed in countries with different privacy laws. We ensure appropriate safeguards are in place to protect your data during such transfers.
Children's Privacy
Our services are not intended for children under 16 years of age. We do not knowingly collect personal information from children under 16. If we become aware that we have collected such information, we will promptly delete it.
Updates to This Policy
We may update this Privacy Policy periodically to reflect changes in our practices or applicable laws. We will notify you of significant changes through email or prominent notices on our platform. Your continued use of our services after such modifications constitutes acceptance of the updated policy.
For questions about this Privacy Policy or to exercise your rights, please use the contact methods available on our website.